Choosing to be a doctor or healthcare professional is choosing a very intense lifestyle. The doctor is often multitasking.
His job is not limited to taking care of his patients. He juggles between managing his appointments, ensuring the medical follow-up of his patients, being available to answer his customers on the phone and taking care of administrative tasks.
More and more doctors understand that it is necessary to be able to devote themselves fully to the exercise of their profession to call upon a service of medical hotliners which takes care of the calls that are expected daily.

Here are 3 advantages of outsourcing your medical hotline:

1. A flexible offer

From a few hours a week to a 24/7 offer, you will have a personalized offer to free you from taking calls and devote yourself entirely to your patients.
Depending on the formula you choose, you can either opt for a dedicated person or secretarial resources with other doctors and health professionals. If you receive several calls at the same time, several secretaries can complete your calendar. You will mutualise costs, be more efficient and have better management of your agenda.

2. An exceptional customer experience with competent secretaries

The secretaries that your patients will have on the phone are trained and competent agents in the field of medical secretary.
Trained in medical specifics, they will manage your calendar, inform your patients about the operation of your practice (timetables, access plan, etc.) and will be able to deal with emergency situations.
You have the option of personalizing your greeting, waiting or closing messages.

3. Managing your calendar

One of the major advantages of outsourcing your secretariat is the shared agenda for making appointments.
With a common agenda, available online, you can follow your schedule at any time, while retaining the possibility of adding new appointments yourself.
To quickly obtain an estimate for a medical hotline that meets your needs, contact our medical secretary team here.