10 quotes from Customer Service leaders on the Customer Experience

97% of consumers consider the quality of customer service as an important criterion in choosing a brand. The customer experience is becoming an important pillar of differentiation and more and more companies now understand that every customer interaction counts. We have put together for you 10 quotes from leaders in customer relations that will encourage you to develop a culture that is more centered around the customer.

Seth Godin, bestselling author and founder of altMBA